Care Certificate Assessment Workbook – £15 

Currently there is no single solution for completing the Care Certificate. Our Care Certificate Standards Assessment Workbook and Care Standards Observations Record will provide support for both staff members and Managers/Assessors when working through the Standards using a systematical and methodical approach. In essence; an easy guide with an easy solution!

 The Care Certificate was introduced in April 2015 and it is now a mandatory requirement for health and social care professionals to complete the certificate as part of their induction programme.  

There are 15 standards that make up the Care Certificate. The standards take account of:

  • The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England
  • The Chief Nursing Officer for England’s ‘6Cs’ – care, compassion, competence, communication, courage and commitment.

 Who does the Care Certificate apply to?

You will be expected to undertake the Care Certificate if you are ‘new staff, new to care’ employed as:

  •  a healthcare assistant, assistant practitioner, care support worker or    you support clinical roles where there is direct contact with patients
  • a social care worker, providing direct care in residential and nursing homes or a hospice, or you are a home care worker.

Other roles may be included where achievement of all of the Standards are possible. It is for the employer to decide whether the Care Certificate is appropriate. However, to be awarded the Care Certificate you must meet all of the outcomes and assessment requirements.

The Care Certificate:

  • ­applies across the health and social care sectors
  • ­is portable between sectors and organisations
  • ­is an assessment of both knowledge and competence.

Completing the Care Certificate Workbook

The Care Certificate Workbook covers the knowledge content of the Care Certificate. In addition to the knowledge content, there are almost 50 areas of workplace assessment that must be carried out by the employer. This can be completed using our Care Standards Observation Record.

Your employer has a responsibility to provide an induction to ensure that you have the skills to undertake your job. The Care Certificate can be used as part of your induction, as it sets out fundamental skills that you will need, when working in health and social care.

All Standards must be completed and assessed before you can work without supervision in any setting. This should happen at the beginning of your employment and can be done in a phased way. As you meet each individual standard, you could be allowed to do the areas of work covered by that standard without direct supervision, while still needing supervision in other areas.

The Care Certificate is not a replacement for the induction and training which is specific to the job you are employed to do and the employer and workplace where you work.

It is the employer’s responsibility to award the Care Certificate to staff members. Your employer should record your achievement and provide you with a certificate as your own record. It is recommended that you keep the certificate, as evidence of completion, as well as any additional documentation you believe would be beneficial to other employers.



The workbook covers all that you will need to know and understand for each standard. It has questions and activities for you to complete to show you have understood the information and how it applies to your work.

Your employer may adapt the activities to make them relevant to your work. Your assessor will use your answers to decide whether you have the knowledge to meet that Standard. Your employer will then need also to assess your competence in some parts of the Care Certificate, where required by the particular Standard you are doing, by observing you in your workplace.

Once all the practical assessments for the Standards are achieved and the assessor is satisfied you have the knowledge required for each standard, you will be awarded the Care Certificate.

The Care Certificate Standards are:

  1. Understand Your Role
  2. Your Personal Development
  3. Duty of Care
  4. Equality and Diversity
  5. Work in a Person Centred Way
  6. Communication
  7. Privacy and Dignity
  8. Fluids and Nutrition
  9. Awareness of Mental Health, Dementia and Learning Disability
  10. Safeguarding Adults
  11. Safeguarding Children
  12. Basic Life Support
  13. Health and Safety
  14. Handling Information
  15. Infection Prevention and Control


Care Certificate Observations Record – £8

The role of the Assessor

Observations/Assessment can be undertaken by a manager or registered healthcare professional. The term “manager‟ is used to identify a person who may be in a position to supervise and or delegate to support workers. The term “Healthcare professional‟ refers to a registered healthcare professional from any profession.

The assessment process

The Assessors task is to, via a number of individual observations, record how each of these elements have been demonstrated. Each observation will need to cover a range of elements. The assessment of the Care Certificate should be as rigorous as the assessment of any formal qualification. The learner can’t be “part skilled‟ or “have some knowledge‟ and meet the Standards.

Evidence must be:

  •    Valid – relevant to the standards for which competence is claimed
  •    Authentic – produced by the learner
  •    Current – sufficiently recent for assessors to be confident that the learner still has that same level of skills or knowledge
  •    Reliable – genuinely representative of the learner’s knowledge and skills
  •   Sufficient – meets in full all the requirements of the standards

Assessment & Evidence of Performance

Evidence of performance can be prefixed with words such as “demonstrated‟,  “took steps to‟,  ”used‟ or “showed‟ and must be undertaken in the workplace during the learners work activity and observed/assessed by the assessor. Learners can practice and develop their new skills but where possible the assessment evidence must be gathered during real work activity. Simulated evidence can only be used where the evidence could not reasonably be assessed in a real work situation or is unlikely to occur during the induction period

All performance required to meet the Standards must be assessed at the time of assessment and no evidence of prior experience is allowed. The exception to this is Basic Life Support. Learners who have attended a recent training session to cover this subject and have been assessed carrying out a simulated scenario can be documented as competent and a copy of their certificate of attendance can be attached.

The Assessor can also seek the views of work colleagues and service users when making the judgment on the learner’s performance, but the final decision still lies with the Assessor on whether the learner has met the outcomes required.

Each assessment must be appropriate to the employment settings –  domiciliary care, residential, nursing, hospital or community healthcare settings for the learner and the outcomes to be assessed. There is no requirement for the assessor to carry out a final written test.

Learners do not have to achieve a “pass” on the first assessment of a Standard. The Assessor/employer can determine what is appropriate and what action needs to be taken if someone has not been able to meet the standards having been given the appropriate level of support.

Holistic Assessment

Whilst each of the Standards in the Care Certificate are independent, there are many instances where Standards are inter-related. For example communication is an independent Standard, but communication skills will be used when the learner is interacting with service users across almost all of the other Standards. Similarly a Duty of Care will underpin everything the worker does. This means that whilst it is possible to assess each Standard separately, it is far more efficient to use the same evidence to meet different Standards as often as possible. This is called an holistic assessment and can be used where learning/performance objectives are inter-related.

You should take every opportunity to assess holistically. Evidence generated during an assessment can be used to evidence achievement of more than one Standard in the Care Certificate. 

Recording Assessment Decisions

Documentation of assessment and evidence of practice is the responsibility of the HCSW/ASCW and their employer. The evidence may be recorded in our Care Standards Observations Record. This can be used to gather evidence for the Care Certificate and in terms of portability can be used as evidence when changing roles or moving between employers.

It can be used by learners to document their continuing training and education. This methodology brings these roles in line with professional roles in both health and social care.

Quality Assurance of the Care Certificate

The employer is responsible for assuring the quality of the teaching and assessment of the Care Certificate. The Registered Manager or named person will sign off the learner as having successfully met all the Standards to achieve the Care Certificate.

The Registered Manager/ named person must assure themselves that the standard of teaching and assessment is of sufficient quality that they can be confident that the HCSW/ASCW has fully met the standard.

Award of the Care Certificate

This is the responsibility of the employer using the approved national template, which can be downloaded online.

To purchase the Care Certificate Assessment Workbook or Care Standards Observation Record please contact our office